Custom AI agents and automations that do real work.
For teams whose people spend hours on work that follows the same rules every time, and for anyone who tried an off-the-shelf AI tool and found it didn't understand their business.
Agents that demo well and agents that work are different things. The gap is almost always in the boring parts: what happens when the input is malformed, when the model is wrong, when a human needs to step in. That's where most of the engineering actually goes.
Agents that handle real workflows end to end, intake, triage, research, drafting, follow-up. Automations wired into the tools you already use. MCP servers so your team can connect Claude to internal systems and data. Guardrails, logging, and a clear escalation path for when the agent shouldn't decide alone. Documentation so your team can adjust things without me.
One, we map the workflow as it currently happens, including the exceptions. Two, I build and test against real cases rather than happy paths. Three, we run it alongside the human process before switching over. Four, I tune it once real usage shows where it struggles.
Access to the workflow and the people who run it. Real examples, especially the messy ones. Clarity on what the agent must never decide by itself.
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